Stephanie E Edwards MA, BA, CMICS
Stephanie is the MD of Customer 1st International and Subject Matter Expert for The Institute of Customer Service (ICS) in the UK. She has written “The Best Practice Guide for Customer Service Professionals,” and “The Best Practice Guide for Customer Service Managers”.
Stephanie specialises in helping organisations globally to become more customer focused through the creation of a customer service culture. Customer 1st International develops high quality learning resources for public and private sector organisations. Stephanie advised The English Tourist Council on their Welcome to Excellence Programmes and has developed training packages for the ICS. She has been an International Business Advisor for the ICS and the Greek Institute of Customer Service.
Stephanie has worked with Accenture(USA) Unilever plc, BAT and is also well sought after in places like UAE, Africa, Latin American and the Caribbean. She judges for the National Customer Service Awards in London each year with attendance of over 2,000 delegates yearly. She writes articles for professional magazines and frequently presents at seminars, conferences and exhibitions globally.