An MBA graduate [with distinction] from England (UK) Pumela is a BPO/ITeS Consultant for the World Bank, based at their headquarters in Washington D.C. She is a Board member of the Global Sourcing Council and the African Ambassador for Sustainable and Socially Responsible Outsourcing. Before the appointment she was a Director: BPO (Business Process Outsourcing) and ICT Enabled Services at the Department of Trade and Industry (the dti) in the Industrial Development Division, South Africa. Her responsibility was to draft strategies and policies that would create and enabling environment of the BPO and ICT sectors in South Africa. Ms Salela has completed a course in Telecommunications Policy Regulation and Management (TPRM) at Wits Graduate School of Public & Development Management (P&DM) and has been trained by various agencies in the area of Services Sector development. Prior her promotion to the Director position she was Deputy Director for Investment Promotion at Trade and Investment South Africa. She was responsible for attracting Foreign Investors into South Africa. Her role involved convincing potential investors to set up BPO operations in South Africa.
Pumela has made presentations in various business seminars and government events in the United States, the Middle East, the Far East, Africa and Europe, highlighting investment opportunities in Africa. She also been the head the International Marketing Work stream for BPO& O (Business Process Outsourcing & Offshoring) for South Africa, within the dti. Prior joining the dti Pumela worked for a number of years in various marketing roles in FMCG multinationals and media organizations in South Africa and the United Kingdom. Pumela has also been a lecturer. She is a BPO blog writer for the South African International Business Linkages (saibl) whose headquarters are in Washington. She has been featured on voiceamerica speaking on Africa as an Outsourcing Destination Having gone to study in England through the Nelson Mandela Scholarship, she is the Chairperson of the Nelson Mandela Scholarship Alumni Association and a Mentor to Graca Machel Scholars.