Mahesh is a well-established industry expert in the contact center field with globalexperience of establishing and assisting service delivery centers in Europe, Asia Pacific and South Asia. He is the founder of LiveBean Consulting and Training Pvt. Ltd, an organization that he incorporated with a mission to ‘make a contribution towards enhancing customer experience’ in alliance with ‘The Call Center School, Tennessee, USA; to bring to the Asian & African markets the option of benefiting from ‘The Masters Series in Call Center Management’, which was voted “Industry’s Best Training Solution” for four consecutive years at the International Call Center Management (ICCM) Conferences.
An accomplished business consultant, his cross functional experience & expertise in customer contact management business solutions spans across International Business Development, business start-ups, strategic business planning, investment acquisition, operations & performance enhancement, workforce management, quality & compliances, infrastructure planning and strategic customer relationship management. Mahesh has over 15 years of experience spreading across verticals such as supply chain management, technology, retail, financial services, telecommunications, travel & hospitality, airlines and third party BPO. A true global citizen, he has handled assignments in over 15 countries, thus understands the power of globalization and also how to address the local nuances.
Prior setting-up LiveBean, he was the chief architect of OmniTouch’s (ICMI) success in South Asia, in the capacity of Director on Board for South Asia based in India he established the consulting & training solutions in South Asian markets and assisted many clients in achieving their business objectives ranging from new start-ups to business transformation.
Prior to OmniTouch, Mahesh established supply chain businesses, service delivery centers, BPOs and other businesses in Europe, Asia and India, while being associated in roles as Country Industry Development Manager at Deutsche Post World Net (DHL India), CEO at Tanla Solutions, Route Development Manager Europe at Expeditors International and Heading Operations at Convergys. In 2007, Mahesh was recognized as one of the leading CEOs under the age of 40 yrs in India by business India Magazine. A few organizations where he has made significant contribution are: Bharti Airtel, Dialog Telekom, CitiBank India, Standard Chartered, Idea Cellular –Telekom Malaysia, Maxis, Microsoft, Wipro, Vertex to name a few from a list of over 1000 clients of LiveBean &TCCS.
A certified business consultant and one of the first three to be CIAC Certified Management Consultant in South Asia, his experience has the much desired mix of captive domestic & captive international (offshore), and third party domestic & international (offshore) businesses.
A frequently invited speaker at various industry seminars and business schools, he is driven by his passion to transform the contact center business towards value creation through enhancing professional skills and process excellence, thus realizing true potential of contact centers for the clients.