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Lakshman is the General Manager of Ken Tech Data, where he is responsible for its strategy, management, entire service delivery of its Provider operations including transitioning of client accounts, stabilization of service delivery and ongoing continuous improvement.
Lakshman holds over 12 years of experience in managing different global business process service delivery models. Prior to joining Ken Tech, he served as Assistant Vice President, Operations with Infosys BPO, India supporting major Telecom Clients from US & UK markets. His earlier assignments also comprises of his various work roles with Thomson Corporation, IBM Global Services, & Perot Systems all based out of India in the BPO / ITES sector.
He is currently involved in building Ken Tech's BPO / ITES capability across various industry groups. His current team in Ken Tech spans to 120 employees with more than 6 clients in the field of telecom, customer service, financial services and KPO. Lakshman has the overall responsibility for the business and financial performance of Ken Tech's BPO operations.
Through his career, he has been involved in developing and operational strategies, building customer-focused solutions aimed at enhancing retention and loyalty, developing pricing and revenue models besides managing service delivery. His expertise lies in conceptualizing and leading the development of service delivery frameworks that build competencies and institutionalize best practices. He plays a key role in building scalabilities into the organization’s operations to facilitate a quick ramp-up. His zeal for automation & effective MIS management has led to the development of a completely automated business process systems suite, including Knowledge management, workflow management and other enabling technologies.
Lakshman holds a MBA in Finance from the Symbiosis University, India and also holds Masters & Bachelors in Commerce.
