In a professional career spanning over sixteen years, South African born Jeanine Bowen has accumulated a unique background and extensive experience in the fields of emergency services, contact centre operations and technologies, training and skills development.
Specializing in the field of emergency management and services Jeanine has achieved high-level recognition for her knowledge and practical experience in Fire Fighting, Disaster Management, Health & Safety Management, Trauma Debriefing and Rape Support. She is also a facilitator in CPR and First Aid and she lectures on the specialized subject of Music Health and Law.
Leveraging her practical experience and her passion for teaching and training, Jeanine has written training manuals on First Aid, Emergency Call Taking, Emergency Medical Dispatch, Inter Hospital Transfers as well as Music Health & Law. Jeanine is an accomplished facilitator and has extensive experience in skills development and training specializing in contact centre operations, technology and soft skills.
In addition to having high-level qualifications and skills in emergency services, Jeanine has gained considerable experience in other fields, namely; Customer Services, Contact Centre Operations and Technology, Administration and Secretarial, Client Liaison, Telesales and Business Development. She also lectures Call Centre Agents and Management courses at a major South African college. She facilitates workshops on Time Management, Stress Management, Statistics, Customer Service, Telesales and Credit Control.
From 2001 to 2004 Jeanine was based on contract in Nigeria where she was a member of a team appointed to set up a 50 seat Emergency Management Service centre. The project involved the setting up of the complete operation including technologies, training of staff in emergency care, emergency vehicles, clinics and medical Insurance. Whilst in Nigeria, Jeanine completed a Health & Safety Management Diploma through the British Safety Council and assisted with risk management for one of the larger Nigerian insurance companies. During her contract in Nigeria she sat on the Executive Committee of the 1st African Health Summit held in Abuja in March 2003. In 2004 she returned to South Africa and started her own consulting practice, ProCall Solutions, specializing in Emergency Management Solutions, Emergency Call Centre Training and Consulting.
Jeanine is a member of the South African Bureau of Standards Technical Committee (TC99) assigned to the compiling of operational standards for the Contact Centre Industry. She is also a popular speaker and workshop facilitator. Jeanine is an accredited C3Africa Training facilitator.
To maintain her skills and practical emergency management experience Jeanine regularly does volunteer shifts for various public and private emergency management services.