Claudia McKay is a Microfinance Specialist in CGAP’s Technology Team. The Technology Program works to expand financial services for the poor using mobile phones and other technologies and is co-funded by the Bill & Melinda Gates Foundation, CGAP and the UK Department for International Development (DFID). Claudia works on research areas related to large-scale adoption and usage of branchless banking by low-income, unbanked people as well as the business case for branchless banking agents.
Prior to working at CGAP, Claudia spent seven years working for Opportunity International, a global network of microfinance organizations providing more than one million of the world’s poor with financial services. Claudia worked as Director of Product Development for the global network, developing innovative financial products (such as agriculture microfinance, housing loans and index-based weather insurance) that meet the diverse needs of Opportunity’s clients. She spent four years working as Head of Microfinance Banking at Opportunity Bank in Malawi, a commercial microfinance bank. Opportunity Bank has more than 300,000 clients today and is well known for its use of technology and alternative delivery channels.
Prior to working with Opportunity International, Claudia was a management consultant with the Boston Consulting Group (BCG). In this capacity she worked with various Fortune 500 companies around the world in areas of organizational development, strategic planning and marketing management. She holds an MBA from Oxford University and a bachelor’s degree in International Relations from Claremont McKenna College.