CUSTOMER SERVICE AND CONTACT CENTRE CONFERENCE & EXHIBITION: Huawei backs international Contact Centre Conference set for Lagos in November.

Announcing the conference, Ryan Moroney, AITEC’s Event Director, said: “This will be a focussed event for the increasing number of organisations in West Africa with established contact centres – and those planning to set up centres – to learn about world trends and latest developments in contact centre technologies and management strategies.  Telecom operators, banks and other financial service companies, outsourcing operators, airlines, oil companies, public utilities and government departments will be the key participating sectors.”

“The event will provide a unique marketing platform for vendors in the contact centre and customer service industries to market their products, services and solutions in a focussed exhibition as part of the event, and present case studies and educational presentations in the conference.”

 “Huawei is supporting the event as part of its commitment to the development of world-class contact centres in West Africa,” said Mr. Cheng, Director of West Africa Software Business Department of Huawei, “We are pleased to be able to respond to the increased demand from our clients for leading-edge contact centre technology.”

Both Avaya and Oracle, other leading suppliers of contact centre technology, will be co-sponsors of the event.

The organisers have confirmed an impressive line-up of local and international experts and speakers over the two-day conference.

The keynote speaker is Mahesh Punia, CEO of LiveBean, one of India’s top consultants and trainers in contact centre management systems and technology. He will be speaking on “Developing a World Class Contact Centre Team”.

Other speakers include:

• Yaron Assabi, CEO, Digital Solutions Group, South Africa: “Eight steps to exceptional customer experience”
• Gbenga Sesan, Executive Director, Paradigm Initiative Nigeria: “Reclaiming Nigeria's lost human capital - The role of contact centres”
• Sibusiso Kunene, MD, Sibize International Calling, South Africa: “Providing outsourced services for government”
• Suleman Shaik, Founder & CEO, Direct Channel Holdings, South Africa: “From six to 2,000 seats in five years - Lessons from rapid growth”
• Annie Eimiakhena, Human Resources Manager, Willbros Nigeria: “Making your human skills capacity work for you”
• Chiaka Ebi, COO Finance Application Systems, Nigeria: “Customer Service: Technology as an enabler”
• Richard Edet, Enterprise Account Manager – Financial Services, Cisco, Nigeria: “The role of an IP Contact Centre in developing a successful call centre business”
• Johan Grobler, MD CaTs Group, South Africa: “Selecting the right IVR technology”.

Steve Obiago, Head of Technical Support, Diamond Bank, and Akan Jacobs of Converge Contact Centre, Nigeria, will also be speaking in the conference.