AITEC Banking & Mobile Money West Africa to include Insurance Management Systems and ATM Management Masterclasses
Accra International Conference Centre, 28-29 May 2012
(FREE to West African financial services professionals)
INSURANCE & PENSIONS MASTERCLASS
Practical solutions to achieve world-class insurance services
Ernest Kuzoe, CEO, Emphasibs, USA
This specialized masterclass for the African insurance and pensions industry, to evaluate the systems and innovative channels needed to compete and thrive in a rapidly expanding industry.
The Challenges facing Africa’s insurance industry
• Speed to market for new insurance products
• Speed to market for product changes
• Insurance Policy Administration System implementation
• STP- Straight through processing
• Customer self service
• Reduced operational expenses
• Inadequacy of infrastructure in ICT
• Need for expertise, capacity building for human resources
• Core system modernization
Case study: Core system modernization
Insurance Policy Administration System Implementation
Insurers should avoid the following pitfalls in system and process implementation as they equip themselves to meet the changing business demands.
• Failing to define project requirements adequately and specify key transformation objectives
• Neglecting customer data conversion requirements
• Developing new system tunnel vision
• Failing to create a governance model that solves problems, removes barriers and has ongoing senior executive support
• Not recognizing that change management is more than training
• Not using prototypes and pilots to create measurable deliverables
• Failing to define and measure scope
Developing an effective multi-channel insurance distribution strategy:
• Distribution is evolving, creating major challenges for insurers
• Customers are using more channels to research and buy Insurance
• Multi-channel customer experience remain poor for most insurers
• Insurers struggle to find the right organizational structure
• Insurers weigh the pros and cons of the agent channel
• Insurers must develop a multi channel strategy or risk failure
• Develop a multi-channel strategy around a customer centric culture
• Develop an enterprise-direct business and organize for multi-channel success
The Masterclass is intended for:
• Insurance policy administration systems managers and vendors
• Pension administration systems managers and vendors.
ABOUT THE TRAINER
Ernest Noel Kuzoe is CEO of Emphasibs, USA, a company he founded to provide consulting services and insurance business strategies to the financial services industry, with emphasis on life insurance companies. For the past 25 years, Ernest has been developing solutions to help replacing, modernizing or transforming the primary systems that process and issue life insurance and annuity policies, and have worked with the major insurance policy administration systems OIPAS-AdminServer, ALIP(NaviSys), INGENIUM, CyberLife and LIFE-COMM.
His areas of expertise are life insurance and annuity products development from an actuarial perspective (Whole Life, Term, Endowment, Universal Life, Variable Universal Life, Deferred and Immediate Annuities, etc) and insurance policy administration systems implementation. Ernest worked on several projects for industry leaders such as MetLife, ING, Hartford Life International, Prudential, John Hancock and AOBA Life of Japan. Ernest is comfortable discussing the demanding issues insurance companies are grappling with today, and can craft the solutions for them, whether the companies are across the street here in the USA , or on the other side of the globe. Prior to Emphasibs, Ernest worked at Cognizant Technology Solutions, Accenture, Hartford Life International, SOLCORP/EDS, KPMG, and Milliman. He has a bachelor’s degree in Actuarial Science from the University of Wisconsin-Madison.
ATM MANAGEMENT MASTERLASS
Reducing vulnerability through effective management
Patrick Cunningham, Executive Director, ATM Industry Association Africa, South Africa
The Payment Card Industry Data Security Standard (PCI DSS) applies to all organisations that accepts, transmits or stores any cardholder data, regardless of the size or number of transactions. However, not every organisation should address PCI/DSS in the same way. In this talk the author will identify the key requirements of the PCI/DSS standard and highlight its relationships with other information security standards such as the ISO27001. The author will also present common obstacles faced by organisations when trying to implement the PCI/DSS standard.
ABOUT THE TRAINER
Pat is the Managing Member of Cerberus Risk Consultants engaged in financial crime prevention, corporate governance, risk management and ethics awareness, anti-money laundering training and workshops throughout Africa as well as offering employee screening services. He retired at the beginning of 2011 as Executive Director of the South African Fraud Prevention Service, a position he held from 2000 when he was appointed to start the service by the major banking and retail credit grantors in South Africa. Pat is the part time Executive Director for Africa and the Middle East for the ATM Industry Association (ATMIA). He is also a Director of 360 Global, a UK based . company associated with the insurance claims industry. Pat holds a degree in law, an associate degree in Risk Management and is a retired Fellow of The Society of Risk Managers (South Africa). He has also attended Senior Management programmes at Stellenbosch University Business School as well as programmes in criminal law at University of KwaZulu Natal. Pat was born in the UK, and went to Zimbabwe in 1963 and then to South Africa in 1979 to join the Sentrachem Group.
In 1984 Pat joined the Boumat Group of companies and spent 12 years as Group Risk Manager before joining South African Breweries as Divisional Risk Management Consultant in SAB’s South African Beer Division. He left SAB to start the South African Fraud Prevention Service. He has been a guest lecturer on Corporate Governance at several Business Schools and educational institutions. He has developed workshops and presented programmes in London, Sydney, Nairobi, Kampala, Lusaka, Accra, Dar es Salaam, Victoria Falls, Johannesburg, Windhoek, Gaberone and Cape Town as well as to the Lesotho Revenue Authority, the Social Services Commission of Namibia and The Reserve Bank of Botswana.
In December 2008 he presented a paper on identity crime in the Southern African context at the International Scientific and Professional Advisory Council of the United Nations Crime Prevention and Criminal Justice Programme in Courmayeur, Italy and which was later published in the official journal of ISPAC.
He has also appeared on numerous television and radio programmes both in South Africa, the United Kingdom and Africa generally with regard to fraud prevention and has been regularly quoted in the South African print media. Pat is listed in the prestigious publication Who’s Who in Southern Africa and he is the recipient of the Spirit Award from the Bank of America.
The conference and these masterclasses are free for West African financial services professionals to attend, but advance registration is required. To register email firstname.lastname@example.org