African Outsourcing Summit 2011

22 May-24 June 2011

Kenyatta International Conference Centre Nairobi, Kenya

 Introduction

With the landing of two undersea cables in East Africa in 2009, the region will have the international broadband capacity at competitive prices to enter the world outsourcing market as a serious player. Kenya, Uganda, Tanzania and Rwanda each have developed national BPO, KPO and/or ITO strategies and are at different stages of implementing them.

 However, a key element is missing: a critical mass of entrepreneurial drive and initiative, with the necessary investment, capacity development, marketing and effective service to put the region on the international map as a centre of outsourcing excellence.

The fifth annual East African Outsourcing & Contact Centre Conference aims to fill this gap, by providing a stimulating and informative platform for the region’s emerging BPO enterprises to gain the knowledge, inspiration and business contacts they need to become world-class service providers, learning from international best practice in outsourcing – as well as from competitors and potential business partners closer to home.

The conference will gather an unprecedented level of international expertise for emerging BPO enterprises to tap into 
 
At whom is the conference aimed?

The conference will have several key audiences:

• Policy-makers & regulators
• Existing call centre, BPO & KPO operators
• Prospective operators
• Telecom operators
• Potential investors/investment funds
• Client service managers from government and private sector organisations
• Academics
• Equipment & system manufacturers, developers, consultants, suppliers

Get in touch with us on email info@aitecafrica.com or phone +44 1480 880774 for more information.

Sponsors

• An AITEC Africa Event
  
• Internet Sponsor
  
• Supporting Organisation
  
• Supporting Organisation
  
• Supporting Organisation
  
• Media Partner
  
• Media Partner
  
• Media Partner
  

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