AITEC Banking & Mobile Money West Africa, 2010
11-12 May 2010
Thought leadership and innovation to survive and thrive in the new banking era
Technology presents great opportunities for the financial sector to extend reach, improve service and reduce costs. However, in the drive to implement the very best that technology vendors have to offer, the focal point of the banking process is often forgotten – the customer.
AITEC Banking & Mobile Money West Africa 2010 will therefore focus on the customer experience in relation to all technology implementation and services, challenging suppliers and bankers alike to evaluate their systems in the light of customer needs and preferences.
AITEC Banking & Mobile Money Wesst Africa 2010 will engage with bank customers by inviting them to attend the exhibition and experience the new services available today through the wide range of new payment technologies being offered by banks.
Banks will be invited to demonstrate their services by setting up mini-branches on the exhibition floor, using them as platforms not only to market their services but also to obtain valuable customer feedback and data. The Banking Mall of the exhibition will be a live laboratory platfor m to demonstrate world class banking services powered by latest payment technologies.
The Technology Hub of the exhibition will provide a showcase for technology manufacturers and vendors to demonstrate their latest products and systems to enhance West Africa’s rapidly growing financial services sector.
Conference
The event includes a two-day conference which provides a valuable educational forum for the financial services sector, updating CXOs and IS managers on latest international developments in payment technologies, best practices in IT project deployment, and latest trends in customer service delivery.
Bankers will be asked to share their insights into optimizing customer service through technology deployment. There will be an emphasis on case studies and vendor product promotion will be kept to a minimum, limiting them to clearly designated Commercial Presentations or Showcase Presentations.
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Sean Moroney, is chairman of AITEC Africa, whose core business since 1987 has been focussed on ICT publishing, event management, professional development and training in Africa.
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