Customer Service and Contact Centre West Africa, 2008

19-20 November 2008

the Protea Oakwood Hotel Oakwood Park, Lekki, Lagos, Nigeria

To download the presentations from this event click here: http://aitec.usp.net

For the post-event press release see URL:
http://www.aitecafrica.com/news/view/32

ACHIEVING WORLD CLASS SERVICE THROUGH WORLD CLASS TECHNOLOGY

What ever kind of issues you might be facing in regard to your contact centre – customer experience & satisfaction, staff retention and motivation, operational efficiency, costs effectiveness – If there is something you’re not happy with, then change it!

The 1st annual Customer Service & Contact Centre exhibition and conference will not only help you to identify the one issue you wish to tackle, it will, more importantly, equip you with the skills and mindset needed to change it.

Introduction

There is increased interest in the West African market in contact centre implementation and business techniques. The Nigerian Customer Service Contact Centre Conference is a focussed event for the increasing number of organisations in the country with established contact centres – and those planning to set up centres – to learn about world trends and latest developments in contact centre technologies and management strategies. Telecom operators, banks and other financial service companies, outsourcing operators oil companies, public utilities and government departments will be the key target sectors.

The event will also provide a platform for vendors in the contact centre and customer service industries to market their products, services & solutions in a focussed exhibition as part of the event, and present case studies and educational presentations in the conference.

Attendance at the conference will be FREE to invited pre-registered delegates in order to target the educational value of the conference at industry managers and professionals in the latest technologies and operational solutions available and to provide business development and networking opportunities.

Who is the Customer Service and Contact Centre Conference aimed at?

The conference has several key audiences:

Customer service managers and administrators in major corporates & public institutions
Outsourcing operators, entrepreneurs and investors
Contact Center Heads
Directors
VPs
Senior Managers
Managers

Across all business functions:

Operations
HR
Training
Recruitment
Quality
Resource planning
Finance and projects
Client relationship
Sales & business development

In addition:

Government officials responsible for delivery of eGovernment services
Outsourcing operators
Media representatives

Target Outputs

There will be several outputs from the event:

Increased knowledge among end-users of the business advantages of world class customer service and contact centre standards and the different deployment strategies available.
Increased knowledge of international trends and latest developments in contact centre applications in Africa.
Informed media coverage that will help build a profile for the issues under discussion.
Brokering of relationships between suppliers and users of contact centres technology