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Banking & Payment Technologies West Africa, 2009

4-6 May 2009

Muson Centre Lagos, Nigeria

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To download the presentations please click here: http://aitec.usp.net

 

Serving the Customer through Payment Technologies

 

Engaging with the Customer

Technology presents great opportunities for the financial sector to extend reach, improve service and reduce costs. However, in the drive to implement the very best that technology vendors have to offer, the focal point of the banking process is often forgotten – the customer. Banking & Payment Technologies 2009 will therefore focus on the customer experience in relation to all technology implementation and services, challenging suppliers and bankers alike to evaluate their systems in the light of customer needs and preferences.

Banking & Payment Technologies 2009 will engage with bank customers by inviting them to attend the exhibition and experience the new services available today through the wide range of new payment technologies being offered by banks.

Banks will be invited to demonstrate their services by setting up mini-branches on the exhibition floor, using them as platforms not only to market their services but also to obtain valuable customer feedback and data. The Banking Mall of the exhibition will be a live laboratory platform to demonstrate world class banking services powered by latest payment technologies.

The Technology Hub of the exhibition will provide a showcase for technology manufacturers and vendors to demonstrate their latest products and systems to enhance West Africa’s rapidly growing financial services sector.

Conference

The event includes a three-day conference which provides a valuable educational forum for the financial services sector, updating CXOs and IS managers on latest international developments in payment technologies, best practices in IT project deployment, and latest trends in customer service delivery.

Joe DiVanna, an acknowledged world thought-leader in banking, has been appointed as Conference Chairman and will be contributing to the formulation of the key topics to be covered. Bankers will be asked to share their insights into optimizing customer service through technology deployment. There will be an emphasis on case studies and vendor product promotion will be kept to a minimum, limiting them to clearly designated Commercial Presentations or Showcase Presentations. Vendors will be encouraged to do their product presentations in the Fast-Track Theatre in the Exhibition.

 

Fast-Track Theatre: The Bank of the Future

This facility in the exhibition area will be a free theatre for exhibitors to make product presentations and demonstrations. 30-minute time-slots can be booked in advance on a first-come, first-served basis, limited to one presentation per exhibitor per day. Non-exhibitors can book slots - please contact info@aitecafrica.com for prices.

 Banking & Payment Technologies West Africa, 2009
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