Customer Service & Contact Centre West Africa, 2009

Abiodun ADEOYE has Fifteen (15) years Engineering, Project Management and Customer Management expertise in the Telecommunications industry both in Nigeria and abroad.
He has served in various organisations including MTS First Wireless N more...

Ademola Adewusi is the Managing Partner of Talent and Dexterity. Prior to that, he was the  Customer Care Training Manager for Zain Nigeria, responsible for the training support of the Contact Centre and the entire organisation in Customer Servi more...

Chiekezie EmeribeChief Technical Officer
Prior to Co founding T3 Communications Ltd, Chiekezie was MD of IntroMedia Ltd and IntroMedia International Ltd. As the founder of these companies, Chiekezie had strategically guided and developed each more...

Mr. Obiora Okafor Ifeanyi is a 1989 graduate of accountancy from the University of Nigeria, Nsukka, a qualified Chartered Accountant and an Associate of the Institute of Chartered Accountants of Nigeria (ICAN).
Has over 18 years working e more...

In a professional career spanning over sixteen years, South African born Jeanine Bowen has accumulated a unique background and extensive experience in the fields of emergency services, contact centre operations and technologies, training and skills deve more...

Johan Grobler,  PrEngManaging Director of C.a.T.S Pty Ltd in South Africa and ICMA Ltd in Tanzania
System management for better performance
Johan is an Electronic engineer and entrepreneur with vast international experience in ICT inc more...

Joseph Diouf is a Senegalese national, and an MBA Graduate from Edinburgh Business School, with 5+ years experience in CRM and Contact Center Solutions. He is a Senior Oracle CRM Consultant, and has actively contributed in many successfull Oracle CRM projects across Africa and the Middle East.

Mr. Kyari A. Bukar attended Ahmadu Bello University, Zaria where he obtained a B.Sc Degree in Physics. Soon after his National Service, he proceeded to Oregon State University in the United States of America, where he bagged a Masters Degree (M.Sc) in more...

Lanre Adesanya, is the CEO of 1st Image  customer service consultancy, Lagos, Nigeria. He has a wealth of experience in Customer  Service Delivery. His 12 years  experience  predominantly stems from  customer call centres withi more...

Lynnette Morris, managing member of The Skills Facilitator, experience lies in Service Management, Training and Development.  She has 17 years experience in the contact centre, service and sales industry. She is passionate about people and maintai more...

Neil is a Consultant in the Corporate Transactions and Transformations practice of Hewitt Associates. As part of the team, he is involved in strategy and operations/ process consulting assignments and is responsible for project management and delivery. more...

Olu has worked with a number of blue chip and public sector organisations helping them to deliver both operational and training solutions. Her contact centre consulting has covered a wide range of areas from Best Practice Development to location st more...

Paul McIntyre, Virtualisation Development Manager for Dimension Data has been driving business awareness regarding the benefits of virtualisation and the importance of including virtualisation in any technology roadmaps. Paul has been in the IT industr more...

Sanjeeva Shukla heads global operations of BPO Certification Institute, Inc.(www.bpocertifications.com). He has been associated with BCI since its inception and is a leading global thinker and researcher on issues related to business process and human more...

Stephanie E Edwards MA, BA, CMICS
Stephanie is the MD of Customer 1st International and Subject Matter Expert for The Institute of Customer Service (ICS) in the UK.  She has written “The Best Practice Guide for Customer Service Pro more...

Yaron Assabi is an entrepreneur with a passion for ICT. He has been consulting in the ICT industry for the past 16 years in the US, UK and South Africa.
He founded what is known today as the Digital Solutions Group (DSG) in 1998. DSG focuses on r more...